Terms of Service

These Terms of Service ("Terms") govern your access to and use of the MarketiStats website at marketistats.com (the "Service"), operated by MarketiStats ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of the Service

MarketiStats is a software-as-a-service (SaaS) platform that allows users to connect their social media accounts (TikTok, Instagram, YouTube, X/Twitter, Facebook) and view aggregated marketing analytics in a single dashboard. The Service may include free and paid subscription tiers.

2. Eligibility

You must be at least 16 years of age and have the legal capacity to enter into a binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Account Registration

• You must provide accurate and complete information when creating your account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• You must notify us immediately at our contact form if you suspect any unauthorised access to your account.

4. Connected Social Media Accounts

• When you connect a social media platform, you authorise MarketiStats to access your public channel data and analytics through the platform's official API using OAuth tokens.
• We only request read-only access to analytics data. We do not post, modify, or delete any content on your social media accounts.
• You may disconnect any connected platform at any time from your dashboard. Upon disconnection, the associated OAuth tokens are deleted immediately.
• You remain solely responsible for your social media accounts and for complying with each platform's own terms of service.

5. Subscriptions and Payments

• Paid features are available through subscription plans. Prices and plan details are displayed on the Service before purchase.
• All payments are processed securely by Stripe. We do not store your credit card information.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — no partial refunds are issued for the remaining days.

6. Right of Withdrawal (EU Consumers)

Under the EU Consumer Rights Directive (2011/83/EU), if you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of the subscription start date without giving any reason. To exercise this right, contact us at our contact form with your account email and a clear statement of your decision to withdraw. If you have already used the Service during the withdrawal period, we may deduct a proportional amount for the service provided.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorised access to the Service, other accounts, or any related systems or networks.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.
• Use automated means (bots, scrapers) to access the Service beyond the features explicitly provided.
• Resell, sublicense, or redistribute the Service or any data obtained through it without our prior written consent.

8. Intellectual Property

All content, design, code, and trademarks associated with the Service are the exclusive property of MarketiStats or its licensors. Your use of the Service does not grant you any ownership rights. The analytics data retrieved from your connected social accounts remains yours — we claim no ownership over it.

9. Availability and Warranties

• The Service is provided "as is" and "as available". We strive for high uptime but do not guarantee uninterrupted or error-free operation.
• Analytics data depends on third-party social media APIs, which may be temporarily unavailable, rate-limited, or changed by the platform at any time.
• We do not warrant the accuracy, completeness, or timeliness of analytics data retrieved from third-party platforms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, MarketiStats shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total aggregate liability shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable EU law.

11. Account Termination

• You may delete your account at any time. Upon deletion, your personal data will be erased in accordance with our Privacy Policy.
• We may suspend or terminate your account if you materially breach these Terms, after providing reasonable notice where practicable.

12. Data Protection

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679. For full details on data collection, use, retention, and your rights, please refer to our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of France. If you are an EU consumer, you retain the right to bring proceedings in the courts of your country of residence as provided by Regulation (EU) No 1215/2012.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and delete your account.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16. Contact

For any questions about these Terms, contact us at:

MarketiStats
Email: our contact form